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What happens if my items arrive damaged?
How Items That Arrive Damaged Are Handled
Although we package our orders with the greatest of care, accidents can occur from time to time, resulting in damage to merchandise. We inspect all of the merchandise before it leaves our facility. As a result, orders that arrive damaged are the responsibility of the carrier. We recommend that you open your order upon delivery and carefully inspect the items that you have received. Do not sign for the order until you are certain that the items have arrived undamaged. Most carriers will not be responsible for damaged items once you sign for delivery.
If you have received an item in damaged condition, contact the carrier first, and contact us as well. We will also replace any products with a manufacturers defect if you notify us within 5 days of receiving it. Please refer to our returns and exchange policy for more information.
Please see the following link for our preferred carrier’s direct information:
- USPS – United States Postal Service: Customer Support
We promise to work with you to resolve issues if they arise
At Royal Supply, we work hard to make sure that each and every order goes off without a hitch, however problems doe occasionally arise. If, for any reason, you are not happy with your order, we promise to resolve the issue in a timely manner. Should you be less than satisfied for any reason, contact our customer service department. One of our associates will take the time to listen, and understand the problem, and then work with you to resolve it in a fair manner to ensure your satisfaction.
We are always open to feedback and suggestions from our customers, and would love to hear your opinions about Royal Supply. Contact us to let us know what we’re doing right, what you love about us, and how we could improve our site, selection, or service to assist you better.