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At Royal Supply, we are focused on providing the highest quality professional product packaging and supplies for the legal cannabis industry. We want to ensure your satisfaction with every purchase so we strive to provide the highest quality goods and custom service. Our Return Policy was designed to provide a fair method for dealing with products that fail to meet your needs or standards.
You are allowed to return any regular priced, unopened stock product within 30 days of purchase for a store credit that you can spend at your leisure. All returns are subject to a 30% restocking fee. We are unable to offer cash refunds on orders; however, you can count on our customer service team to help you select an item that is a better match for your needs. No returns or refunds of any custom products.
Please note that due to the nature of the merchandise that we carry, we cannot accept used vaporizers and accessories for return. This is true of any part we stock, as reselling products that have been handled or used poses a health hazard. In addition, vaporizers that were used for medical herbal or legal recreational use in areas where it is permitted cannot be mailed. This is because U.S. federal law prohibits the shipment of any item that bears the residue or scent of herbs even if it was used legally.
All sales of Custom Products are final. No returns or refunds.
Royal Supply is not responsible for customs delays or seizures.
Products that are subject to return that are not subject to restocking fee:
- Defective or damaged product in-transit product which must be accompanied by photographic evidence
- Product received which does not match the product on the receipt
- Clearance or sale items the sales of which are considered final.
- Product which is subject to bulk or quantity discount unless (i) it is agreed that Royal Supply may revoke the paid discount price based on the bulk purchase and re-invoice to reflect the full list price of any product not returned, and (ii) Royal Supply receives payment of the re-invoiced price.
- Custom packaging products
- Incomplete, partial, or used product.
- Delayed or seized items from customs
Deadline For Return/ Defective Items:
You have 30 days from receiving the defective product to begin the return process. Failure to notify us within 30 days of receiving the product voids the return policy. If you receive a defective product upon delivery and it’s not due to shipping damages, please contact our customer service support at firstname.lastname@example.org. Please provide the order number and the date of purchase for verification.
Royal Supply Vape Hardware 1 Year Limited Warranty
Term and Conditions: The Limited Warranty provides a free-of-charge replacement process for Royal Supply vaporizer hardware which protects against defects in material and/or workmanship under normal use for a period of (1) year from the date of purchase. Royal Supply will conduct one or more of the following actions, at its own discretion, to remedy the situation:
- Exchange the defective unit with one that is a functioning equivalent or a new part, or
- Provide a credit valued at the purchase price to be applied to future purchases.
- No cash refunds will be considered or issued.
Exclusions and Limitations: The Limited Warranty does not apply to any non Royal Supply products. The Limited Warranty applies only to products manufactured by Royal Supply and can be clearly identified by the Royal Supply serial number or Royal Supply logo on the product. This Limited Warranty also applies to The Limited Warranty does not apply to normal wear and degradation of the batteries or lid gasket. Limited warranty may be null and void as a result of one or more of the following acts or conditions:
- End user/customer does not provide original receipt of purchase
- Failure or damage caused due to improper use in a manner outside of what is recommended or permitted and as described in the user manual
- Damage caused by disassembling, manipulating or altering the device in any way or attempting your own repairs
- Failure or damage as a result of excessive force or damage caused by product neglect, including the failure to maintain a proper filling regimen
- Failure or damage as a result of usage outside of recommended operating procedures
- Failure or damage caused by improper use of water or other liquids
- Failure or damage caused by using third party components
- Damage to the cosmetic appearance of the Royal Supply device, including but not limited to scratches, dents, chipped or broken off parts
- Damage to Royal Supply hardware caused by misuse, abuse, theft, natural disasters or any other external causes
- Any failure to follow the safety instructions provided with this product
Returns Are Easy
In order to quickly process your return, please fill out our simple returns form and include it with your package.
Please have all returns mailed to the following address:
Attn: Returns Dept.
8026 Lorraine Ave
Stockton, CA 95210
We strongly encourage you to purchase tracking service and insurance on the order, as we are not responsible for any returned merchandise that is lost or damaged while in transit.
Return Shipping Cost Information
Shipping costs related to the return of merchandise are the responsibility of the purchaser. Shipping charges are non-refundable, and we are unable to cover the cost of return shipping. Please see our shipping policy.
Dealing with Damaged Items
If an item is defective, we can issue you an even exchange. Just return the item using the same process as a regular return. Once we have received the damaged or defective product, we will carefully inspect and test the replacement product before sending it to you. This ensures that the product will be in good working order when it arrives.
To initiate a return, please send us a email, give us a call, or use our contact form. We can only accept returns from customers who have spoken to a customer service representative. Please make sure to call us before purchasing another product, or sending anything to us to avoid complications and delays processing your return.
The representative who answers your call will discuss the return process with you and help to resolve the matter in a professional and courteous manner.
Please note that we may periodically update the policies outlined on this page. We reserve the right to deny a return or exchange at any time.
Timing and Shipment
Shipment: Shipping dates provided by the Company to the Customer are estimates only. The Company is not responsible for any delays, loss or damage that occurs during shipping. Partial
Shipment or Non-Delivery: The Company may, in its sole discretion, without liability or penalty, make partial shipments of goods to Customer. Each shipment will constitute a separate sale, and Customer shall pay for the units shipped whether such shipment is in whole or partial fulfillment of a Purchase Order. The quantity of any installment of goods as recorded by the Company on dispatch from the Company’s place of business is conclusive evidence of the quantity received by the Customer on delivery unless the Customer can provide conclusive evidence proving the contrary. The Company shall not be liable for any non-delivery of any goods or services pursuant to the Purchase Order (even if caused by the Company’s negligence) unless Customer gives written notice to the Company of the non-delivery within five (5) calendar days of the date when such goods or services pursuant to the Purchase Order would in the ordinary course of events have been received. Any liability of the Company, and the Customer’s sole remedy therefore, for non-delivery of the goods or services pursuant to the Purchase Order shall be limited to Company delivering such goods and/or services within a reasonable time or adjusting the Purchase Order respecting such goods or services to reflect the actual quantity delivered.
Title and Risk of Loss: Title and risk of loss to all goods ordered by the Customer from the Company shall pass to Customer upon tendering of the goods to the applicable carrier at the Company’s facility. As collateral security for the payment of the purchase price of the goods. Customer hereby grants to the Company a lien on and security interest in and to all of the right, title and interest of Customer in, to and under the goods, wherever located, and whether now existing or hereafter arising or acquired from time to time, and in all accessions thereto and replacements or modifications thereof, as well as all proceeds (including insurance proceeds) of the foregoing. The security interest granted under this provision constitutes a purchase money security interest under the California Uniform Commercial Code.
Limited Warranties: THE COMPANY MAKES NO WARRANTY WHATSOEVER, EXPRESS OR IMPLIED WITH RESPECT TO THE GOODS AND ANY SERVICES PROVIDED HEREIN, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; (C) WARRANTY OF TITLE; (D) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE; OR (D) ANY CHANGES IN APPLICABLE LAW.
Limitation of Liability; IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, OR IN CONNECTION WITH THE GOODS OR SERVICES OR ANY BREACH OF THIS AGREEMENT, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT THE COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED, AND (D) THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL OF THE AMOUNTS PAID TO THE COMPANY FOR THE PRODUCTS AND SERVICES SOLD HEREUNDER.
Compliance: CUSTOMER SHOULD CONTACT THE CUSTOMER’S ATTORNEY TO OBTAIN ADVICE WITH RESPECT TO ANY QUESTION, ISSUE OR PROBLEM, INCLUDING WITHOUT LIMITATION, ANY COMPLIANCE INQUIRY. THE COMPANY CANNOT GUARANTEE THE CURRENT STATUS, ACCURACY AND COMPLETENESS OF ANY COMPLIANCE RELATED ISSUE IN CONNECTION WITH THE GOODS OR SERVICES SET FORTH HEREIN OR ANY INQUIRES OR QUESTIONS RELATED THERETO. THE COMPANY^ DOES NOT REPRESENT OR WARRANT THAT ANY DESIGNS OR PHYSICAL GOODS OR SERVICES PURCHASED ARE COMPLIANT WITH APPLICABLE LAW, INCLUDING WITHOUT LIMITATION, ANY HEAVY METALS LAWS AND REGULATIONS FOR SUCH GOODS OR SERVICES.
Indemnification: Customer shall indemnify, defend and hold harmless the Company and its officers, directors, employees, agents, affiliates, successors and permitted assigns (collectively, “Indemnified Party”) against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including attorneys’ fees, fees and the costs of enforcing any right to indemnification under this Agreement and the cost of pursuing any insurance providers, incurred by Indemnified Party, relating to or resulting from any claim of a third party or arising out of or occurring in connection with the products purchased fi-om the Company or Customer’s negligence, willful misconduct or breach of this Agreement. Customer shall not enter into any settlement without the Company or Indemnified Party’s prior written consent.
Compliance with Law: Customer affirms that it is in compliance with and shall comply with all applicable laws, regulations and ordinances, including compliance and cooperation with IRS Form 8300, Report of Cash Payments Over $10,000 Received in a Trade or Business. The Customer expressly consents to the Company filing all applicable IRS documents, including without limitation IRS Form 8300, with regard to this Purchase Order or any future Purchase Orders. Customer has and shall maintain in effect all the licenses, permissions, authorizations, consents and permits that it needs to carry out its obligations under this agreement.
Choice of Law: This Agreement, including all exhibits, schedules, attachments and appendices attached hereto and all matters arising out of or relating to this Agreement, are governed by, and construed in accordance with, the laws of the State of California, without regard to the conflict of laws provisions thereof to the extent such principles or rules would require or permit the application of the laws of any jurisdiction other than those of the State of California.