YOUR PURCHASE WITH ROYAL SUPPLY IMPLIES THAT YOU HAVE READ AND ACCEPTED THESE TERMS THESE POLICIES ARE TO PROTECT YOUR INTERESTS AS WELL AS OURS
To ensure a refund, a credit on your account, or exchange for another item of the same price, please keep in mind these important points when returning an item:
Shortage, discrepancy or damage in a shipment must be reported within 30 business days. Please do not discard any boxes or wrapping supplies until the concern is resolved.
It is the customer’s responsibility to properly pack, ship and insure the contents of all returned packages using a traceable ground shipping method (we recommend US Postal Service insured mail) to:
All returns must be authorized to be returned. To obtain a Return Authorization Number, email our Customer Service Department at email@example.com.
We will refuse and reject all returned packages if there is no Return Authorization Number marked outside of the box.
Products That Are Subject To Return
- Defective or damaged product in-transit product which must be accompanied by photographic evidence
- Product received which does not match the product on the receipt
- Regular priced and in-stock product which is not listed below as a non-returnable product and which is in original condition.
Non Refundable Items
- Clearance or sale items the sales of which are considered final.
- Product which is subject to bulk or quantity discount unless (i) it is agreed that Royal Supply may revoke the paid discount price based on the bulk purchase and re-invoice to reflect the full list price of any product not returned, and (ii) Royal Supply receives payment of the re-invoiced price.
- Custom packaging products
- Incomplete, partial, or used product.
Deadline For Return/Defective Items:
You have 30 days on all defective item/s return to Royal Supply for replacement. If you receive a defective product upon delivery and it’s not due to shipping damages, please contact our customer service support at firstname.lastname@example.org. Please provide the order number and the date of purchase for verification.
Authorization Number & Form Required:
Before the proposed return product can be shipped, a Return Material Authorization Form (“RMA”) must be completed by the customer. The completed form may be submitted digitally on Royal Supply website at www.royalsupplywholesale.com; otherwise obtain the form can be obtained from the sales representative and submitted with the shipment of the product being returned. If the proposed return is a direct result of damaged/defective product that is the fault of/responsibility of Royal Supply, then the appropriate sales rep will complete the RMA form on the customer’s behalf.
Packaging & Shipping
Product must be returned in its original packaging and original delivery box. Unless the damage or defect was caused by or was the responsibility of Royal Supply, the Company has NO responsibility for the return shipping costs and assumes no responsibility for a refund in the event a return package is lost, stolen or misplaced (Nor does Royal Supply assume any responsibility for damage to the return shipped product in the event a refund is denied and then re-shipped to the customer).
Any refund is subject to a satisfactory review and inspection by Royal Supply as to whether the product is a returnable or not, existence of damage or defect, and full compliance with these terms and conditions.
If the refund request is approved, it will be processed within three (3) days thereafter and a credit will be automatically applied to your credit card or original method of payment. Please allow two (2) – three (3) weeks from the return shipped date for your account to be credited and a 1-2 billing cycles for the credit to appear on your statement.